Privacy Policy – How 2jet bet Protects Your Data

1Introduction

This Privacy Policy applies to all users of the 2jet bet platform, accessible at 2jetbet.net and through the 2jet bet mobile app. It explains how we handle your personal data — what we collect, why we need it, how it is protected, and the choices you have over how it is used.

When you register an account, deposit funds in PKR, place bets on cricket or PSL matches, play casino games, or simply browse the site, you share information with us. We take that responsibility seriously. Our approach is to collect only what we genuinely need, hold it for no longer than necessary, and never use it in ways that go beyond what is described in this policy.

By registering and using 2jet bet, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which govern the overall use of the platform.

2Data We Collect

The personal data we collect falls into several categories depending on how you interact with the platform:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information. We also do not collect or store full card numbers — payment card details are handled directly by our payment processor partners who are separately bound by their own security standards.

3How We Collect Your Data

We collect your personal data through the following means:

• Directly from you: Information you provide when registering, updating your profile, completing identity verification, making a deposit or withdrawal, or contacting support.
• Automatically: Technical data collected as you use the website or app, including IP address, device identifiers, browser type, operating system, and clickstream data. This is collected via server logs, cookies, and similar technologies.
• From third-party payment providers: Transaction confirmation data from JazzCash, Easypaisa, Raast, Bank Transfer, and other supported payment channels. We receive confirmation and reference data, not raw financial credentials.
• From identity verification services: Where third-party KYC verification is used, we may receive a verified status result and associated identity confirmation from that service.
• From fraud prevention services: We may receive data signals from fraud detection partners to help identify suspicious account or payment activity.

4How We Use Your Data

Your data is used for specific, legitimate purposes only. We do not use your data in ways you would not reasonably expect. The primary purposes are:

• Account management: To create, maintain, and secure your account, verify your identity, and process your login.
• Transaction processing: To process PKR deposits and withdrawals via your chosen payment method, and to maintain accurate financial records for your account.
• Platform delivery: To provide you access to sports betting markets — including cricket, PSL, T20, and Football — live casino, slots, crash games, bingo, and all other features within the Game Lobby.
• Fraud and security: To detect and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct, as outlined in our Terms and Conditions.
• Customer support: To handle your queries, resolve disputes, and improve the quality of our support service.
• Responsible gaming: To monitor usage patterns that may indicate problem gambling behaviour, and to apply any self-imposed limits or exclusions you have requested.
• Legal compliance: To meet any obligations imposed by applicable law, including record-keeping and fraud reporting requirements.
• Platform improvement: To analyse usage trends and improve the design, performance, and range of features on 2jet bet.
• Marketing (with consent): To send you promotional offers, bonus notifications, and platform updates via email or push notification, only where you have given your consent to receive such communications.

5Sharing Your Data

We do not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, and bank transfer partners receive the minimum data required to authorise and complete your PKR transactions.
• Game providers: Third-party casino, slot, and crash game providers may receive a player session token or anonymised identifier to load and run games within the platform. They do not receive your personal identity data.
• Identity verification services: Where KYC verification is required, your identity documents and personal details are shared with an authorised verification provider. Their data handling is governed by their own privacy policy.
• Fraud prevention services: Data signals may be shared with fraud detection platforms to help identify and block suspicious activity across accounts and payment methods.
• IT and hosting providers: Our infrastructure and hosting providers have access to data stored on the servers they manage, under strict data processing agreements that prohibit independent use of that data.
• Legal obligations: We may disclose personal data to law enforcement or regulatory authorities where required by applicable law, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 2jet bet, its users, or the public.

All third parties with whom we share data are contractually required to handle it securely and in accordance with applicable privacy obligations. They are prohibited from using your data for their own marketing or any purpose beyond the specific service they provide to us.

6Payment Data & PKR Transactions

All financial transactions on 2jet bet are denominated in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, or another supported channel, the following applies:

• We record the transaction amount, date, time, method type, and a reference identifier for every deposit and withdrawal. This record is maintained for your account history and our financial records.
• We do not store full bank account numbers, card numbers, or mobile wallet PINs on our servers. This sensitive credential data is handled exclusively by the respective payment service provider.
• Transaction history is available to you within your account dashboard at all times.
• In the event of a disputed transaction, we may need to share transaction reference data with the relevant payment provider to investigate and resolve the dispute.

7Cookies & Similar Technologies

2jet bet uses cookies and similar technologies to make the platform function correctly and to improve your experience. Cookies are small text files stored on your device when you visit the site or use the app. We use the following types:

• Essential cookies: Required for the platform to function. These maintain your logged-in session, remember your language and region preferences, and ensure secure page transitions. You cannot opt out of essential cookies without ceasing to use the platform.
• Performance cookies: Collect anonymous data about how pages are used — such as which games are most visited and where users drop off in a session. This helps us improve the platform. No personally identifiable information is included.
• Functional cookies: Remember choices you make, such as your preferred deposit method or display settings, so you do not have to re-enter them on each visit.

We do not use third-party advertising or behavioural tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality.

8Data Retention

We retain your personal data for as long as your account is active and for a period after closure as required by our legal and operational obligations. The general retention periods are:

• Account and identity data: Retained for the lifetime of the account and for a minimum period after closure to meet legal record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction to meet financial record-keeping obligations.
• Support communications: Chat and email records are retained for up to two years from the date of the last interaction, unless a longer period is required for an ongoing dispute.
• Usage and session logs: Technical logs are typically retained for up to 12 months, after which they are deleted or fully anonymised.
• KYC documents: Identity verification documents are retained for the period required to meet applicable anti-fraud and legal requirements, after which they are securely deleted.

Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be associated with you.

9Security

Protecting your personal data is a priority for 2jet bet. We have implemented a range of technical and organisational measures to reduce the risk of unauthorised access, disclosure, alteration, or destruction of your data. These include:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest, including password hashes and identity document references.
• Access controls that restrict internal access to personal data to staff who genuinely require it for their role.
• Regular security reviews and monitoring of our systems for unusual activity.
• Two-factor authentication options available to all registered users for additional account security.

While we take these precautions seriously, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and do not share your login credentials with anyone.

10Your Rights

As a user of 2jet bet, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team.

We will respond to all data rights requests within a reasonable timeframe. Where a request involves verifying your identity before releasing or deleting data, we may ask for confirmation before proceeding.

11Minors

2jet bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use the platform in any capacity.

If we become aware that personal data has been collected from a user who is under 18, that account will be immediately closed and the data deleted. If you are a parent or guardian and believe your child has registered on 2jet bet without your knowledge, please contact our support team immediately so we can take appropriate action.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or an in-platform message.

Your continued use of 2jet bet after an updated policy has been published constitutes your acceptance of the changes. We encourage you to review this page periodically. The most current version of this Privacy Policy always supersedes any earlier version.

13Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please get in touch. Our support team is available via live chat within your account for the quickest response.

[email protected]

We aim to respond to all privacy-related enquiries within 48 hours. For general questions, the FAQ page may have a quick answer. For terms of use, see our Terms and Conditions.